Telephone Services Expand Content Local telephone service is provided to patients at no charge: To reach someone within the hospital, dial the last five digits of the phone number. For local calls, dial 9, followed by the area code and phone number. For long distance calls, dial 9 + 0 to place a collect call. You may also use a calling card. The Hospital Call Center Agents will place courtesy calls for patients who require long distance calling. Dial 0, to access call center agents.

The Inova Fairfax Medical Campus (IFMC) Patient Relations Department acts as a liaison between patients, families, visitors and the hospital’s administration. Patient Relations addresses complaints and grievances, acknowledges compliments, and notarizes documents for patients. Location, Hours and How to Contact Expand Content The Patient Relations Department is located on the 1st Floor of the Original Building next to the GE Lab and Behind the Park Avenue Café The Patient Relations Department is staffed Monday-Friday, from 8:30 a.m. – 5 p.m.

Inova wants you to be aware of your rights, and responsibilities, as a patient. We believe your patient rights are important, and we will do everything possible to make sure that your rights are respected. Download our Patient Rights and Responsibilities Information English Amharic Arabic Farsi Korean Mandarin (Chinese) Spanish Urdu Vietnamese Overview of Patient Rights Expand Content While you are in our hospital, you have certain rights as a patient.

Patient safety is our top priority. Inova Fairfax Medical Campus encourages you and your family to be active participants in your care and safety during your stay with us. If you have any safety concerns, we urge you to report them to your doctor or nurse. Personal Identification and Medical Safety Expand Content Each time staff enters your room; they will check your armband and ask your name and/or birth date to validate proper patient identification before medication administration, blood draws or other procedures.

As a capable adult, you have the right to be involved in decisions about your healthcare. Your physician will provide an explanation of your illness, treatment options and the possible outcomes. He or she will answer your questions and make recommendations regarding your medical treatment. We encourage you to discuss your condition and your choices for treatment with your family or others who are close to you. Advance Directives Expand Content You have the right to complete an Advance Directive which shares your wishes if you are unable to make healthcare decisions for yourself.

For Physicians: Transfer a Patient to Inova The Inova Transfer Center helps physicians refer and transfer adult and pediatric patients into any acute care Inova Health System facility. Inova Fairfax Hospital Inova Children's Hospital Inova Alexandria Hospital Inova Fair Oaks Hospital Inova Loudoun Hospital Inova Mount Vernon Hospital Our Care Coordinators have all the necessary physician and unit connections to enable easy transfer of patients to the appropriate department. Transport Options If ambulance transport is needed, we can arrange it through Midwest Medical Transport (MMT).

Inova Children's Hospital Critical Care Ambulance One Call Center - 24 Hours A Day For Referral, Admissions and Transport call 1-877-900-9543 (1-877-900-9KID)  The One Call center for pediatric transport is ready 24 hours a day to receive your call, connect you directly to the appropriate physician, and manage the admissions and transport process – no matter how tiny or sick the patient.

Safe@Inova Visitor Guidance Please see our current temporary visitor guidelines to help lessen the risk of COVID-19 for our patients, team members and the community. See visitor policy (includes language translations) Parking Information Inova Fairfax Hospital (Blue, Green and Gray Garages) Expand Content Parking in the Blue, Green and Gray garages is $5 per day. This fee is waived if the visitor exits within 30 minutes. A $25 prepaid 10-visit pass is available for purchase in the hospital gift shops.

Spiritual care, also known as pastoral care or chaplaincy, is intended to facilitate healing by improving the well being of patients, family members and staff. At Inova Fairfax Medical Campus, our professionally-trained chaplains are available to serve the whole person – body, mind and spirit – by addressing the individual needs of the patient, family members and staff. Our chaplains focus on supporting the journey toward a deeper spiritual meaning and understanding of suffering, sickness, health and wellness through direct service, education and consultation.

South Side Café Located in the South Patient Tower on the 1st floor. South Side Café offers a variety of food options including sandwiches, soups, burgers, pizza, a salad bar and other fare. Service Times: Pizza, grill, soups, salads, coffee and Grab n' Go: available 24/7 Freshens smoothies: 7 a.m. – 7 p.m. daily  Entrée line: Breakfast: 6:30 – 10 a.m. Lunch: 11 a.m. – 2 p.m. Dinner: 4 – 8 p.m.