Patient Experience - Nursing at Inova Mount Vernon Hospital
At Inova, our relationships with patients and families is the center of our care delivery model. Everyone is responsible for, and plays an important role in, the patient experience. “Patient Experience” is defined by Beryl Institute as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. Nurses play a significant role at every level to enhance touchpoints for patients and families throughout their care experience.