Patient Experience - Nursing at Inova Alexandria Hospital
At Inova, the patient and family relationship with us is the center of our care delivery model. Everyone is responsible for, and plays an important role in, the patient experience. Patient Experience is defined by Beryl Institute as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. Nurses play a significant role at every level to enhance touchpoints a patient and family have during their experience.