Patient Experience

Patient Driven Success Factors An important component of being able to achieve consistently high patient experience ratings is the feedback we receive from patients and family members. We make a conscious effort to integrate their perspectives to ensure we deliver patient-centered care every time, every touch. We host monthly Patient and Family Advisory Council meetings where a group of former patients and family members provide feedback to our administrative, nursing, patient safety and patient experience leadership. There is also a data-driven continuous monitoring process for quality indicators and patient safety metrics. We examine our internal data and use national registries to provide benchmark comparisons. As part of our monitoring process: Every patient care unit has specific performance metrics. Progress and performance are displayed to keep team members focused on results. Multispecialty teams of nurses, physicians, IT specialists, financial and data analysts work to monitor performance and redesign processes to improve patient care. Inova Cardiology Outpatient Physician Offices   Sites Included: All Inova-associated IHVI physician offices IHVI Survey Period: Returned surveys between January and December 2021 Benchmarking Period: 9/1/21 – 12/31/21 Results from Press Ganey Percentile ranking is determined by the Press Ganey Survey Vendor from the All Press Ganey Database of Care Sites in the United States. Database contains ~28,000 care sites nationwide. HCAHPS Hospital-Based Care About the survey: The Centers for Medicare and Medicaid Services require all United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool that measures patients’ perspectives of hospital care. Hospitals/Units Included: All surveys from IHVI units associated with Inova Fairfax Medical Campus (cardiac and vascular critical care, cardiac step-down, cardiac telemetry, pulmonary critical care, advanced pulmonary, IHVI general nursing units). IHVI Survey Period: Returned surveys between January 2021 and December 2021 Benchmarking Period: 10/1/21 – 12/31/21 Results from Press Ganey Percentile ranking is determined from the All Press Ganey Database of Hospitals in the United States. Database contains ~2,400 hospitals nationwide.