Inova Children's Hospital

Help with visitor concerns and assistance The Patient Relations Department on the Inova Fairfax Medical Campus serves Inova Children's Hospital and serves as a liaison between patients, families, visitors and the hospital’s administration. Patient Relations addresses complaints and grievances, acknowledges compliments, and notarizes documents for patients. Location, hours and how to contact The Patient Relations Department is located on the 1st floor of the original Inova Fairfax Hospital building next to the GE Lab and behind the Park Avenue Café The Patient Relations Department is staffed Monday through Friday, 8:30 a.m. – 5 p.m. The department phone number is . For after hours and holidays you may leave a detailed description of the issue on our voice mail. A Patient Relations representative will respond to your voice mail message on the next business day. You may email us at . A Patient Relations representative will respond to your email on the next business day. During evenings and holidays when the Patient Relations Department is closed, please have the page operator page the administrative supervisor for assistance When to contact Patient Relations The Patient Relations Department welcomes the opportunity to assist in an effort to meet the expectations of our patients, family members and visitors and can assist with the following: When a patient, family member or visitor wants to make a formal complaint with regard to their care and/or service To help facilitate communication between physicians, nurses and other staff members and a patient, family member or visitor who has concerns that cannot be resolved by staff present To help interpret a hospital policy for a patient, family member or visitor or when a special or unusual situation arises for which there is no specific existing policy or responsible department When a patient, family member or visitor requires a notary public When a patient, family member or visitor expresses an interest in learning more about advance medical directives Assist in clarifying a Patient’s Rights and Responsibilities